Comments on: Afrihost ADSL = value for money

By: amrish

amrish — Mon, 16 May 2011 11:33:47 +0000

Hi there.

Nice article you posted. I am with afrihost and their support so far has been acceptable. I had many queries with them and they handled perfectly and pleasently. They are having a few issues at the moment cause at times they seem to be slow but hopefully it will be rectified soon.

By: Des

Des — Thu, 15 Apr 2010 06:09:19 +0000

Definately do not touch their uncapped as it runs at 4kbps after 10 gig

By: imel

imel — Sun, 18 Oct 2009 17:57:16 +0000

Have been using afrihost ADSL for almost a month now, and can honestly say it has been rock solid throughout all this time. For those that have taken advantage of the special, great move. I personally have settled on 50GB / month.

Well done Gian, your marketing endevours have certainly paid off big time. Looking forward to future innovations from afrihost!

By: Gian - Afrihost

Gian - Afrihost — Thu, 01 Oct 2009 02:07:35 +0000

Thanks Charl!

I’ll keep you posted re: the API development as well.

By: Charl van Niekerk

Charl van Niekerk — Wed, 30 Sep 2009 09:52:59 +0000

@Gian – Afrihost
Great, I could also find a lot of use for that API. Keep up the great work!

By: Gian - Afrihost

Gian - Afrihost — Wed, 30 Sep 2009 00:20:13 +0000

We’ve got a myriad of things planned for the future and the API option has just been added to the list! I can’t promise you an exact delivery time (our first priority is to focus all our resources on our R29 product to make sure we get that 100% right) but we will definitely introduce it.

I know that it is reflected based on individual adsl line in our Afrihost client management system but not sure just how much work it will be to create the APi’s. I’ll chat to our developers and let you know.

By: imel

imel — Tue, 29 Sep 2009 23:55:37 +0000

Gian, any chance you will introduce an API that will allow me to monitor and graph my bandwidth usage on my own site, without having to log into the client zone?

I got spoilt by webafrica’s extended api’s that allows me to monitor individual adsl lines sharing a single adsl account. This way I can keep better tabs on where all my bandwidth goes.

By: Gian - Afrihost

Gian - Afrihost — Tue, 29 Sep 2009 21:25:44 +0000

Hi imel

A Big Thanks for the review of our R29/GB ADSL offer.

First of all let me say that I’m delighted to have you on board. It’s our aim to delight our clients with our product and service and If we ever fall short of your expectations please let me know and I’ll do my best to help you out.

I’m also (obviously) delighted with the good news mentioned but (just as obviously!) disappointed about the bad news.

I will follow up with IS regarding the difference in Local traffic speeds and ask them what plans they have (or will have!) to ensure faster local connectivity.

Regarding the “there is nothing I can do about it” comment. My sincere apologies for this. We try and teach our team to go the extra mile in everything they do. While they get this right most of the time they clearly failed in this instance. To be honest we underestimated the excitement this offer would generate so our team has been putting in herculean effort to try and maintain the high support standards we attain to. However, no excuses – I’m sorry about this lapse and I personally take responsibility for it.

Re: the upgrade: At this time our system does not allow upgrades in the last few days of the month due to billing issues. However, after receiving many comments such as yours we are now redeveloping this aspect so upgrades can be done at any time of the month.

Thanks again for your post.

If there’s anything further you need please let me know

Gian Visser
CEO, Afrihost